FAQs

Our Frequently Asked Questions (FAQs) section offers responses to the most prevalent inquiries regarding our products, services, and policies. We encourage you to review the FAQs prior to reaching out to us, as you might discover the answer to your question within this resource.

Where are you located?

We are based in Birmingham, Alabama, USA, and offer worldwide shipping. Currently, we do not operate a physical store. In the interim, you can buy our products online or reach out to us via social media for the quickest response. We will get back to you as soon as we can.

What is the refund and returns policy?

Refunds, exchanges, and returns are not permitted. All transactions are considered final. This policy is in place due to the nature of our custom and made-to-order products, which are challenging to resell. Additionally, we conduct thorough inspections of all items prior to shipping, ensuring that you receive a product of the highest quality.

Do you provide tailoring services?

Zulaikha's Bridal offers high-quality products that are not pre-stitched, enabling customers to effortlessly personalize their gowns and outfits according to their specific preferences. Our offerings are ideal for events where distinctive, custom-made attire is sought.

Do you provide custom/pre-orders?

Certainly, our design team will collaborate closely with you to achieve your preferred aesthetic, with a lead time of at least one to two months. Please be aware that a deposit is necessary, and refunds will not be issued. We are committed to delivering the highest quality for your orders.

What is the shipping/delivery timeframes?

We'll ship your order within 24 hours or even on the same day!

USA & Canada: 2-4 Business days

Australia & Europe: 3-7 Business days

Worldwide: 5-10 Business days

Shipping Price:

We provide cost-effective shipping solutions determined by weight and destination. You can conveniently calculate your shipping expenses on our website prior to finalizing your order. Should any delivery issues occur, please contact us with your invoice and tracking number. We are here to assist you in receiving your items promptly and efficiently.

Understand Customs and Import Duties:

Prior to finalizing your order, kindly note that customs and import duties are the buyer's responsibility and are governed by the laws of the destination country. To facilitate a seamless purchasing experience, we encourage you to investigate and familiarize yourself with the regulations applicable in your country in advance.